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FAQ

1. Contact Us

 If you are interested in our products, by email is the major way to contact us at bearing128@gmail.com. reply will be sent at soonest time.
 
 
 2.Business Procedure
 After our communication on products and confirmation on models by mail or MSN,  we reach a common sense on price that stands for our initial of cooperation. Once your payment reached on our account we arrange to send out your ordered goods by express, airline or sea way. And last goods are received. 
 
 
 3.Payment term
 To facilitate both paties, payment by TT is our usual method. When cooperation with a particular country or on bigger order, we could accept another way- L/C.
 
 
 4.Working Time 
 Our working time(China adopts the GMT+8 Time Zone) From 8:30 a.m. to 5:30 p.m.We are working from Monday to Friday,but Saturday and Sunday are all rest ! 
 Please check our time when contacting with us. Of course welcome your email at any time. We will give reply on checking your email at working time.
 
 
 5.Bearing Samples 
 On basis of Sincerity, we would like to do business with friends all over the world. If you are interested in our products and want samples, please leave a message or send emails.We try best to help. As a rule in our company, samples below price in USD100 will be free charged.
 
 
 6.Bearing questions on technical details
 Even if you are not to buy bearings but to ask some technical questions, you can also tell us by mail. Our engineer will give you a detailed and professional reply.
 
 
 7.Carriage and Payment Carriage
 You can have three choices to deliver goods. First is Express,such as DHL, UPS, TNT and Fedex,and this is the most convenient way.Second is air parcel,this way is also fast.Third is ocean shipping,it is rather cheap,but it will take a long time .You can choose one of them according to your condition. Payment: By irrevocable L/C at sight;By T/T. 
 
 
 8. After-sales Services
 After receiving our goods,you’d better confirm the goods soonest,and if you don’t satisfy the goods,such as the product is defective or is not what type you want,you can give us a feedback as soon as possible. If we confirm it’s our fault ,we will give you a compensation or replace the product as your wish.Besides,we will pay the freight. 

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